The service management principles underpinning ILM2.0 based practices are quite common and found in methodologies such as ITSM & ITIL. However, what ILM2.0 does uniquely is to take service management methods past policy and practice definition into implementation. ILM2.0 defines how to design and implement a service such as cloud or a business practice such as business continuity or at a data or information-level, information governance or security practices. To illustrate, here are example business cases for the application of ILM2.0 based practices.
Service Management Business Case Examples
The transformative art of
service management and ILM is that
combined, they focus
on managing the
to the business requirements
instead of managing information!
Service Management and ILM2.0 Practices
Why Service Management and ILM2.0?
ITIL V3 focuses on business processes but neither it or the service management community take it quite far enough. Information is the lifeblood of IT; always in motion; sustaining business processes; and, yet how information is managed over its lifecycle seems to have slipped through the cracks. The external forces of information governance, compliance, risk management, and litigation support demand that the business requirements for information assets be placed in the forefront of enterprise architecture and IT services design. New “information-intensive” technologies like cloud computing expose the risk and make it imperative to understand the service management requirements of business processes to ensure that the business requirements for information are fulfilled.