The following is a list of typical Consulting Engagements the ILM2.0 team provides
Service Management and ILM2.0 Engagements: - Establishing Collaborative teams
- Information Classification - taxonomy, methods, integration
- Business Requirements and Policy Setting
- Service Level Objectives and Agreements
- Service-Level Audits - using the ILM Maturity Model to define status, goals, and metrics
- Audit Cloud services and Information Governance in the Cloud
- IT service catalog design and implementation guidance
- Infrastructure Cost Reduction and Efficiency Optimization
- "Appropriate Design" focused on selecting appropriate technologies, infrastructure architecture, practices, data services and service catalogs to meet the business requirements
| The following are typical Operating Areas to apply service management methods and ILM2.0 based implementation practices
Operational Practice Areas: - Business Infrastructure and Services Readiness Assessments and Audits.
- Developing Cloud-based Services
- Deploying Cloud Storage
- Outsourced service/Cloud Quality of Service definitions
- Information Governance, Compliance, & Litigation Support Preparation through defensible infrastructure practices including eDiscovery
- Retention Management (retention and deletion practices)
- Risk Management
- Long-term Retention and Preservation (digital archive)
- Data services planning and optimization (data protection, disaster recovery, business continuity, data availability, storage virtualization.)
- Service readiness audits using the ILM2.0 Maturity Model
"ITIL v3 doesn't go far enough. It doesn't give us a methodology for implementation. Service management with ILM2.0 based practices fills that gap. " Source: Bob Rogers, 2010
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